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Charles Toyota
Sales: 860-406-5679
| Service: 860-775-6282
500 W Thames St Norwich, CT 06360
OPEN TODAY: 9:00 AM - 5:00 PM
Open Today !
Sales: 9:00 AM - 5:00 PM
Service: 7:30 AM - 5:00 PM
Parts: 7:30 AM - 5:00 PM
Collision Center: 8:00 AM - 4:30 PM
Service Specials
Charles Toyota Special
Military Discount
15% Off
Charles Toyota would like to thank our Men & Women in uniform with a 15% Off discount on Service and Parts. This offer is available for all Military, Police, EMT, and Firefighters.
Charles Toyota Special
Toyota Wiper Blades
Per Pair Installed
$44.95
Ready for Winter Weather? Windshield wipers should be replaced every six months to one year for proper driving visibility. Check your blade performance today to ensure your safety on the road!
Charles Toyota Special
Battery Replacement
Starting at
$169.99
“Shoulda, Coulda, Woulda...” Don’t get stuck in the wrong place at the wrong tiime!
Charles Toyota Special
Oil & Filter Change
Starting at
$69.95
Up to 5 Quarts of Full Synthetic
Charles Toyota Special
Spend & Save
On Any Service or Repair Up to $90
Charles Toyota Special
Seasonal Special
$149.95
Includes Full Synthetic Oil Change, Tire Rotation, and Wiper Blades
Charles Toyota Special
Tire Price Match
Guarantee
We'll beat any competitor's price on tires. Included at No Extra Charge: Tire Rotations for life with the purchase of 4 Tires, 2-Year Road Hazard Warranty, Disposal of old tires
Charles Toyota Special
Vehicle Pick Up & Drop Off
Free
Available Every Wednesday
Charles Toyota Special
Four Wheel Alignment
Starting At
$119.95
Alignments are crucial to ensuring that you get the longest life out of your tires.
Charles Toyota Special
Alignment Check
Complimentary
with every scheduled service
Charles Toyota Special
All Accessories
In Stock Are
15% Off Labor
Charles Toyota Special
Brake Pad Replacement
Program
Purchase a complete brake service, which includes brake pads or shoes and a resurfacing or replacement of the rotors, and when your pads are worn down to 3mm or less you will receive replacement pads at NO COST to you!!!
Charles Toyota Special
Customize Your Truck
Running Boards, Lift Kits, Off-road LED Lighting, Off-road Rims/Tires, and Much More
Charles Toyota Special
Military Discount
15% Off
Charles Toyota would like to thank our Men & Women in uniform with a 15% Off discount on Service and Parts. This offer is available for all Military, Police, EMT, and Firefighters.
Charles Toyota Special
Toyota Wiper Blades
Per Pair Installed
$44.95
Ready for Winter Weather? Windshield wipers should be replaced every six months to one year for proper driving visibility. Check your blade performance today to ensure your safety on the road!
Charles Toyota Special
Battery Replacement
Starting at
$169.99
“Shoulda, Coulda, Woulda...” Don’t get stuck in the wrong place at the wrong tiime!
Charles Toyota Special
Oil & Filter Change
Starting at
$69.95
Up to 5 Quarts of Full Synthetic
Charles Toyota Special
Spend & Save
On Any Service or Repair Up to $90
Charles Toyota Special
Seasonal Special
$149.95
Includes Full Synthetic Oil Change, Tire Rotation, and Wiper Blades
Charles Toyota Special
Tire Price Match
Guarantee
We'll beat any competitor's price on tires. Included at No Extra Charge: Tire Rotations for life with the purchase of 4 Tires, 2-Year Road Hazard Warranty, Disposal of old tires
Charles Toyota Special
Vehicle Pick Up & Drop Off
Free
Available Every Wednesday
Charles Toyota Special
Four Wheel Alignment
Starting At
$119.95
Alignments are crucial to ensuring that you get the longest life out of your tires.
Charles Toyota Special
Alignment Check
Complimentary
with every scheduled service
Charles Toyota Special
All Accessories
In Stock Are
15% Off Labor
Charles Toyota Special
Brake Pad Replacement
Program
Purchase a complete brake service, which includes brake pads or shoes and a resurfacing or replacement of the rotors, and when your pads are worn down to 3mm or less you will receive replacement pads at NO COST to you!!!
Charles Toyota Special
Customize Your Truck
Running Boards, Lift Kits, Off-road LED Lighting, Off-road Rims/Tires, and Much More
Charles Toyota Special
Military Discount
15% Off
Charles Toyota would like to thank our Men & Women in uniform with a 15% Off discount on Service and Parts. This offer is available for all Military, Police, EMT, and Firefighters.
Charles Toyota Special
Toyota Wiper Blades
Per Pair Installed
$44.95
Ready for Winter Weather? Windshield wipers should be replaced every six months to one year for proper driving visibility. Check your blade performance today to ensure your safety on the road!
Charles Toyota Special
Battery Replacement
Starting at
$169.99
“Shoulda, Coulda, Woulda...” Don’t get stuck in the wrong place at the wrong tiime!
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Trusted New and Used Car Dealer in Norwich, CT
At Charles Toyota, we take pride in being a trusted new and used car dealer in Norwich, CT. Our dealership has built a reputation for providing exceptional customer service and a wide selection of vehicles to meet the diverse needs of our community while servicing the areas of Hartford, Windham, Willimantic, Preston, Jewett City, and Uncasville. From the moment you step onto our lot, you'll experience a friendly and professional environment where our knowledgeable staff is ready to assist you. We believe in creating long-lasting relationships with our customers, ensuring that each visit is as satisfying as the first. Whether you're interested in purchasing a new or used vehicle, getting maintenance done at our service center, or exploring financing options, Charles Toyota is committed to making your experience enjoyable and hassle-free.
Explore an Extensive New and Used Car Inventory
When it comes to finding your next vehicle, Charles Toyota offers an extensive inventory of both new and used cars. Our New Car Lineup features the latest Toyota models, including the Reliable Camry, the Versatile RAV4, and the Powerful Tacoma. Each new vehicle is equipped with state-of-the-art technology and advanced safety features, ensuring a superior driving experience. For those looking for quality pre-owned vehicles, our Used Car Inventory includes certified pre-owned Toyotas as well as various other makes and models. Each used car goes through a lengthy inspection process to ensure it meets our high standards for quality and reliability. Our auto sales team is dedicated to helping you find the perfect vehicle that fits your lifestyle and budget, making your car-buying experience both enjoyable and rewarding.
Auto Maintenance and Repairs at Our Toyota Service Center
Maintaining your vehicle’s performance and safety is crucial, and our state-of-the-art Service Center at Charles Toyota is here to help. Staffed by certified technicians, our service center is equipped with the latest diagnostic tools and technology to handle all your automotive maintenance and repair needs. Whether you need routine Oil Changes, Tire Rotations, Brake Inspections, or more Extensive Repairs, our team is committed to providing top-quality service to keep your vehicle running smoothly. We use Genuine Toyota Parts to ensure your car receives the best possible care. Scheduling An Appointment is Easy, and our efficient service process ensures you spend less time waiting and more time enjoying your vehicle. Trust our service center for all your maintenance needs and experience the Charles Toyota difference.
Experience Expert Financing Services on Your Next Car Purchase
Navigating the financial aspects of buying a car can be complex, but our Finance Department at Charles Toyota is here to simplify the process. Our finance experts are dedicated to finding the perfect financing solutions to fit your budget and credit situation. Whether you have excellent credit or are working to improve it, we offer a variety of financing options to ensure you drive away in the car of your dreams. We work with multiple lenders to secure competitive rates and flexible terms, making it easier than ever to finance your new or used vehicle. Additionally, we provide valuable resources and tools to help you understand your financing options and make informed decisions. From Pre-Approval to finalizing your loan, our finance department is committed to making your car-buying experience smooth and stress-free. Visit Charles Toyota Today to explore how our finance experts can assist you in getting behind the wheel of your next vehicle.
Reviews
John Majchrzak
May 12, 2018
Best experience ever!!! Leased a car for my daughter! Everyone was professional and curtious will be back and sending my friends and family!!
Rosanne Coady
October 25, 2024
The staff at Charles Toyota was amazing to work with. Had such a smooth purchase and Brian showed and explained all the tools my new car was equipped with. I would highly recommend Charles Toyota.
Faith Satterfield
October 16, 2024
Very happy with the process of buying a preowned vehicle at Charles Toyota with Brian! He got the service department to get my Tahoe ready fast! Trade in was easy and Joe got my financing and DMV paperwork taken care of. Happy customer!
Truc Tang
March 26, 2025
We bought the RAV4 at Charles Toyota at Norwich a month ago. Everything was awesome 👏. Good price. Good services
J Bird
October 28, 2021
Brian Johnson
March 20, 2025
I knew exactly the car I wanted, and I found it allotted to a dealership an hour away, Charles Toyota. I'm one to avoid "the negotiation" generally, but I sat with Rick Radlo Sr and he was no-pressure, comfortable, and I thought "why not, let's see where this goes." He went on vacation the next day, and to his credit he stayed in touch with me and we did a deal 3 days later for a 2025 GR86, over the phone, while he was in FL. The deal was fair, the trade-in was very solid, and I actually enjoyed the whole experience due to Rick Radlo. There were no surprises and everything was on the level, and the car was ready early. Totally satisfied.
Liz DuBois
March 18, 2025
We're absolutely thrilled with our new 4-runner, and we're grateful to Colby Kay for making the entire experience enjoyable and stress-free. His flexibility and enthusiasm made the process a breeze. We also appreciate Alex's efforts in expediting the process to accommodate our busy schedules.
Cat Vasquez
March 18, 2025
My first experience with a dealership was with Charles Toyota of Norwich. They were amazing. There was no pressure, I felt comfortable and there was a lot less stress than expected! Rich and his associates were very nice and knowledgeable. I highly recommend buying a car from them. I showed up, did a test drive, spoke to Rich, signed my papers! I left that day with the car I wanted and with a piece of mind!
J Dunn
March 18, 2025
We have been buying cars at Charles Toyota for 25+ years. We just bought our 6th Toyota there and had an excellent experience. We have a long relationship with Dan, the sales manager and worked with Colby this time and can't say enough good things about him. He is friendly, knowledgeable, helpful and responsive. I highly recommend him. Also, the service department is great. We always bring our cars there and they have been wonderful to us over many years. Charles is a great place to buy a new Toyota.
Russ Dostilio
March 16, 2025
I was searching all over Connecticut for a manual transmission Tacoma and cold not locate one. I'm located in Trumbull, 75 miles from Nowrich.
I called Charles Toyota just to see if they could do what others could not. I spoke wih Brian Church and he not only was able to secure me a brand new 2025 truck, he was able to give me great deal. (Cheaper than others quoted me for a used one). Brian was also friendly and easy to chat with.
Upon my purchase he spent lots time explaining the vehicles systems to me.
Not only would I recommend Charles Toyota and Brian, but I'm also taking my truck services there in the future as opposed to stating with a local dealer. The drive is well worth it.
Russ D.
John Records
March 8, 2025
I had a great experience with Colby Kay while trading my old Tacoma for a 2023 Toyota Sienna. Colby was very knowledgeable about the tech built in to the van. He was very friendly and not pushy in any way. He is a big tea enthusiast and made some exotic chinese black tea for us to share while the paperwork was being drawn up. I had a very good experience. Ask for Colby if you stop in to shop for a new car!
Tim Hanlon
March 8, 2025
José López
March 6, 2025
Hi, I was pleased with the response from the team at Charles Toyota Dealer, but especially with Joe the sales person who was dealing with me!!!
He was very helpful and very knowledgeable about what he was doing.
Thank you for all your hard work Joe I was pleased with all you did for me…
Jose
Betsy Diquattro
March 5, 2025
Salesman, Brian Church was informative, attentive and patient. He answered all of my questions, helped me program all the new bells and whistles and didn't want me to drive my new car until I was confident and comfortable behind the wheel. A very good experience.
Kino
March 4, 2025
Jay Cooper saved me from the financial burden of my BMW. Working with him was easy and he broke everything down for me in a way that was easy to understand. he was also able to find me a car that met all my needs and has a great sense of humor.
Tacitus Talks
February 23, 2025
Mike Shannon
February 9, 2025
My 4Runner and Grand Highlander have both been serviced there and it's always been quickly and professionally. They also went above and beyond to get me a loaner when our car was due for a recall.
I ended up going to a different dealer to buy but solely due to trying to find a TRD Pro and they're impossible to find. My next buy will be with Colby!
Mike Mohr
January 31, 2025
I recommend Charles Toyota to anyone who needs service with their vehicle.
Maycrow 19
January 29, 2025
Rich was very helpful and knowledgeable
Kayla Barber
January 13, 2025
My husband and I recently purchased a truck from Charles Toyota. The staff was incredibly knowledgeable, professional, and helpful throughout the entire buying process. We cannot thank the Charles Toyota employees, Brian and Dan, enough for making this a seamless process for us and removing the stress from car buying. We would recommend Charles Toyota again and again!
Mackenzie Frantz
January 10, 2025
Seamless and awesome service by Colby. Drove away in my dream car with zero headaches. We’re so grateful. Highly recommend!
Jerry Roberts
June 4, 2022
A shoutout to Salesman Chris Lillibridge for not only selling me the Tundra that I bought back in 2008 for a great price but, also the 2 cars my wife bought from Charles. A 2004 Camry and a 2016 Camry as well as my daughter who bought a 2011 Camry and just recently a 2019 Camry. So you can say we are part of the Toyota family thru Charles Toyota. A special thanks goes to Bernie Sanders for quickly diagnosing my vehicle problem and was able to have his mechanics complete the job earlier then expected which also came in under the estimated repair cost. And to Thomas J. Couture, Jr, the General Manager of Charles who put me in a loaner due to medical visits I had to make while my truck was being serviced. For me and my family, we feel confidant and comfortable with Charles Toyota and we recommend their business to all.
Carlos Polanco
January 9, 2025
Terry in the service department was great to deal with made it very seamless highly recommend
megan lee
January 8, 2025
I had such a good experience at charles toyota! this was my first dealership car and they treated me right! brain is wonderful!!
Ella T
January 8, 2025
I recently got a car with the help of the salesman Richard. He was super helpful and knowledgeable. 10/10!!
Renee Malaro
January 4, 2025
Proud owner of a new 2024 Grand Highlander. The entire team was great but Chris and Colby were excellent to work with to find my car and feel well taken care of. Thank you!
Brenden Healy
January 4, 2025
Wonderful experience. No pressure from sales team and very knowledgeable sales team. Rick Radlo is great!
Lisa Parks
December 27, 2024
I wasn’t looking to get a new car (although I needed one). I figured with my unexpected credit issues it be be at least a year to start booking. I got a notification from my bank that I was pre approved and they sent some local dealerships with available cars and Charles Toyota was one of them. I really liked the car so I decided to go.
Charles Toyota is not your nightmare of a dealership where you are pressured or even worse judged by credit. They are the best!! It was such an easy purchase. No negotiation they give you the best deal they can right from the start and got me financed with a better deal then what my bank was offering.
You will be stress free and actually enjoy your time at Charles Toyota!!!
Thanks for everything :)
Gerardo Perez
December 27, 2024
Richard was extremely helpful and knowledgeable with the whole car buying process. I currently stay at Naval sub base in Groton and came to this dealer because i noticed a 2020 Honda Accord that caught my eye for a good price. I was able to test drive the vehicle and decided i wanted to make the car mine. Richard assisted me with finding a good insurance policy and assured me that the car has been taken care of, well maintained, and provided me with all the details I needed making the car buying process as smooth and easy as possible.
Grace Walsh
December 12, 2024
Richard was so knowledgeable, professional and kind in helping us purchase our car and trading in our old Prius today. Toyota fam for life- thanks so much to the whole Charles Toyota team for doing all you do for customers!!!
Ben Young
December 12, 2024
Yet another excellent service experience! I like the online scheduling feature. Friendly and knowledgeable staff along with a spotless service area will keep me coming back.
Sara Anne Williams
December 5, 2024
The best ever interaction with all of the staff , from the parts department, service department and cashiers. They all made my experience the best
Steve Day
December 8, 2024
Brian C sold me a Rav4 today and was awesome! Very helpful and professional.
Matthew Schembri
December 5, 2024
Worked with Rick, made the process super easy. Highly Recommend!
Daniel Fitts
December 3, 2024
Bought my first vehicle from Charles Toyota through heavy recommendation and i am glad i did! I had the pleasure of having Jason Cooper as my salesman who was nothing short of phenominal! Was very knowledgeable and gave me thr best bang for my buck. Explained everything thouroughly to the point that i left the lot feeling like ive owned the car flr years. Highly recommend if you guys are looking for a new ride, look no further than Charles Toyota! And please see Jason Cooper! You will not be disappointrd!
Austin C
November 30, 2024
Hands down the best dealership experience I’ve ever had. Brian Church was our salesman and he made the entire process so straightforward and seamless. He walked through all the features of our new Camry, helped us setup the Toyota app, etc. Joe at the finance department was great too, absolutely no pressure into buying add ons. We were in and out within an hour.
Jermero Bureller
November 30, 2024
I recently went to a local Toyota dealership and didn’t have the best experience. However, determined to find RAV4 that I wanted, I stumbled upon Charles Toyota. I was greeted by Chris L., and he immediately took me to the lot and showed me what I wanted. No B.S. The team was able to get me good financing, and I was able to drive away with my RAV4 that day. Thank you Chris and Charles Toyota Team for helping me. You guys are the best. HOOYAH.
Christian Aledia
November 30, 2024
Thank you to Brian for making the car buying process a breeze. From accepting the fact that I might be unsuited for today’s market, to driving home in a new 2025 Toyota Camry, Brian helped make it all possible. The Charles Toyota crew stayed beyond their working hours and found multiple ways to put me in the best position possible, allowing me to drive home with a deal I was comfortable with. I highly recommend Brian and the team at Charles Toyota. Thank you to everyone who assisted me during this process.
Deb Panfili
November 27, 2024
After extensive searching for a new vehicle, we came across a certified pre owned Toyota 4Runner at Charles Toyota in Norwich. It was on the website and we called about it. Chris Lonergan explained everything about the car and we ended up buying it the next day!! Everyone at the dealership went above and beyond to make us feel welcomed and appreciated. We would highly recommend this business.
Eleanor Murray
November 27, 2024
Guardian angels were helping me out on Next Door when I asked for a recommendation of a Toyota dealership to assist wit my dreaded check engine light.
Fortunately I followed their suggestions and made an appointment there the day before Thanksgiving. They were fair and good natured, finding that it was just a loose gas cap! What a terrific place - so clean and friendly! I even made a friend in the waiting room with my name, acar exactly like one I had before (Solara convertible) and many other coincidences. She was a very long term customer.
I will be too!
sequoia rawls
November 27, 2024
My salesman Brian Church helped me purchase a basically brand new Toyota Corolla, usually going into a dealership is a nerve racking experience but this one felt so welcoming & calm. I didn’t feel pressured & it was an environment which allowed me to make the best decision. I am so happy with my car, if you come here ask for Brian! He was phenomenal & very kind! Thank you Charles Toyota!
Ghost
November 25, 2024
Brian church was very helpful with purchasing my vehicle. He was very honest and friendly. I would highly recommend him to my family and friends
Brianna Patrick
November 20, 2024
Brian was amazing! We came in right before close on a Saturday on accident (we read that it closed at 6:30) but he took the time to show us the cars we wanted to see and when we came back he made the process super easy and we got the perfect car! Unfortunately there was a problem with the 3rd row seatbelts, one was cut and another one wouldn’t buckle, we emailed him as soon as we noticed and he ordered the new seatbelt right away and the day it came in they fixed it for us. Also Joe made it very quick and easy with the financing and found us the lowest interest rate! We highly recommend this toyota dealership!
Tambree Chapman
November 15, 2024
Brian Church!!! Fabulous!! Fabulous! Fabulous! Made sure I got the car I a
Wanted!! Joe Deangelo quick with the pen, whole experience at Norwich Toyota! Always the Best!
Row delis Cosma
November 4, 2024
Loved the service and attention from the staff, Brian was amazing, super helpful, made the process of purchasing my dream car super easy. 100% would recommend!
CAROL BLATCHFORD
November 13, 2022
Fast and courteous service thanks. Very informative also and love coupons 👍
John Majchrzak
May 12, 2018
Best experience ever!!! Leased a car for my daughter! Everyone was professional and curtious will be back and sending my friends and family!!
Rosanne Coady
October 25, 2024
The staff at Charles Toyota was amazing to work with. Had such a smooth purchase and Brian showed and explained all the tools my new car was equipped with. I would highly recommend Charles Toyota.
Faith Satterfield
October 16, 2024
Very happy with the process of buying a preowned vehicle at Charles Toyota with Brian! He got the service department to get my Tahoe ready fast! Trade in was easy and Joe got my financing and DMV paperwork taken care of. Happy customer!
Truc Tang
March 26, 2025
We bought the RAV4 at Charles Toyota at Norwich a month ago. Everything was awesome 👏. Good price. Good services
J Bird
October 28, 2021
Brian Johnson
March 20, 2025
I knew exactly the car I wanted, and I found it allotted to a dealership an hour away, Charles Toyota. I'm one to avoid "the negotiation" generally, but I sat with Rick Radlo Sr and he was no-pressure, comfortable, and I thought "why not, let's see where this goes." He went on vacation the next day, and to his credit he stayed in touch with me and we did a deal 3 days later for a 2025 GR86, over the phone, while he was in FL. The deal was fair, the trade-in was very solid, and I actually enjoyed the whole experience due to Rick Radlo. There were no surprises and everything was on the level, and the car was ready early. Totally satisfied.
Liz DuBois
March 18, 2025
We're absolutely thrilled with our new 4-runner, and we're grateful to Colby Kay for making the entire experience enjoyable and stress-free. His flexibility and enthusiasm made the process a breeze. We also appreciate Alex's efforts in expediting the process to accommodate our busy schedules.
Cat Vasquez
March 18, 2025
My first experience with a dealership was with Charles Toyota of Norwich. They were amazing. There was no pressure, I felt comfortable and there was a lot less stress than expected! Rich and his associates were very nice and knowledgeable. I highly recommend buying a car from them. I showed up, did a test drive, spoke to Rich, signed my papers! I left that day with the car I wanted and with a piece of mind!
J Dunn
March 18, 2025
We have been buying cars at Charles Toyota for 25+ years. We just bought our 6th Toyota there and had an excellent experience. We have a long relationship with Dan, the sales manager and worked with Colby this time and can't say enough good things about him. He is friendly, knowledgeable, helpful and responsive. I highly recommend him. Also, the service department is great. We always bring our cars there and they have been wonderful to us over many years. Charles is a great place to buy a new Toyota.
Russ Dostilio
March 16, 2025
I was searching all over Connecticut for a manual transmission Tacoma and cold not locate one. I'm located in Trumbull, 75 miles from Nowrich.
I called Charles Toyota just to see if they could do what others could not. I spoke wih Brian Church and he not only was able to secure me a brand new 2025 truck, he was able to give me great deal. (Cheaper than others quoted me for a used one). Brian was also friendly and easy to chat with.
Upon my purchase he spent lots time explaining the vehicles systems to me.
Not only would I recommend Charles Toyota and Brian, but I'm also taking my truck services there in the future as opposed to stating with a local dealer. The drive is well worth it.
Russ D.
John Records
March 8, 2025
I had a great experience with Colby Kay while trading my old Tacoma for a 2023 Toyota Sienna. Colby was very knowledgeable about the tech built in to the van. He was very friendly and not pushy in any way. He is a big tea enthusiast and made some exotic chinese black tea for us to share while the paperwork was being drawn up. I had a very good experience. Ask for Colby if you stop in to shop for a new car!
Tim Hanlon
March 8, 2025
José López
March 6, 2025
Hi, I was pleased with the response from the team at Charles Toyota Dealer, but especially with Joe the sales person who was dealing with me!!!
He was very helpful and very knowledgeable about what he was doing.
Thank you for all your hard work Joe I was pleased with all you did for me…
Jose
Betsy Diquattro
March 5, 2025
Salesman, Brian Church was informative, attentive and patient. He answered all of my questions, helped me program all the new bells and whistles and didn't want me to drive my new car until I was confident and comfortable behind the wheel. A very good experience.
Kino
March 4, 2025
Jay Cooper saved me from the financial burden of my BMW. Working with him was easy and he broke everything down for me in a way that was easy to understand. he was also able to find me a car that met all my needs and has a great sense of humor.
Tacitus Talks
February 23, 2025
Mike Shannon
February 9, 2025
My 4Runner and Grand Highlander have both been serviced there and it's always been quickly and professionally. They also went above and beyond to get me a loaner when our car was due for a recall.
I ended up going to a different dealer to buy but solely due to trying to find a TRD Pro and they're impossible to find. My next buy will be with Colby!
Mike Mohr
January 31, 2025
I recommend Charles Toyota to anyone who needs service with their vehicle.
Maycrow 19
January 29, 2025
Rich was very helpful and knowledgeable
Kayla Barber
January 13, 2025
My husband and I recently purchased a truck from Charles Toyota. The staff was incredibly knowledgeable, professional, and helpful throughout the entire buying process. We cannot thank the Charles Toyota employees, Brian and Dan, enough for making this a seamless process for us and removing the stress from car buying. We would recommend Charles Toyota again and again!
Mackenzie Frantz
January 10, 2025
Seamless and awesome service by Colby. Drove away in my dream car with zero headaches. We’re so grateful. Highly recommend!
Jerry Roberts
June 4, 2022
A shoutout to Salesman Chris Lillibridge for not only selling me the Tundra that I bought back in 2008 for a great price but, also the 2 cars my wife bought from Charles. A 2004 Camry and a 2016 Camry as well as my daughter who bought a 2011 Camry and just recently a 2019 Camry. So you can say we are part of the Toyota family thru Charles Toyota. A special thanks goes to Bernie Sanders for quickly diagnosing my vehicle problem and was able to have his mechanics complete the job earlier then expected which also came in under the estimated repair cost. And to Thomas J. Couture, Jr, the General Manager of Charles who put me in a loaner due to medical visits I had to make while my truck was being serviced. For me and my family, we feel confidant and comfortable with Charles Toyota and we recommend their business to all.
Carlos Polanco
January 9, 2025
Terry in the service department was great to deal with made it very seamless highly recommend
megan lee
January 8, 2025
I had such a good experience at charles toyota! this was my first dealership car and they treated me right! brain is wonderful!!
Ella T
January 8, 2025
I recently got a car with the help of the salesman Richard. He was super helpful and knowledgeable. 10/10!!
Renee Malaro
January 4, 2025
Proud owner of a new 2024 Grand Highlander. The entire team was great but Chris and Colby were excellent to work with to find my car and feel well taken care of. Thank you!
Brenden Healy
January 4, 2025
Wonderful experience. No pressure from sales team and very knowledgeable sales team. Rick Radlo is great!
Lisa Parks
December 27, 2024
I wasn’t looking to get a new car (although I needed one). I figured with my unexpected credit issues it be be at least a year to start booking. I got a notification from my bank that I was pre approved and they sent some local dealerships with available cars and Charles Toyota was one of them. I really liked the car so I decided to go.
Charles Toyota is not your nightmare of a dealership where you are pressured or even worse judged by credit. They are the best!! It was such an easy purchase. No negotiation they give you the best deal they can right from the start and got me financed with a better deal then what my bank was offering.
You will be stress free and actually enjoy your time at Charles Toyota!!!
Thanks for everything :)
Gerardo Perez
December 27, 2024
Richard was extremely helpful and knowledgeable with the whole car buying process. I currently stay at Naval sub base in Groton and came to this dealer because i noticed a 2020 Honda Accord that caught my eye for a good price. I was able to test drive the vehicle and decided i wanted to make the car mine. Richard assisted me with finding a good insurance policy and assured me that the car has been taken care of, well maintained, and provided me with all the details I needed making the car buying process as smooth and easy as possible.
Grace Walsh
December 12, 2024
Richard was so knowledgeable, professional and kind in helping us purchase our car and trading in our old Prius today. Toyota fam for life- thanks so much to the whole Charles Toyota team for doing all you do for customers!!!
Ben Young
December 12, 2024
Yet another excellent service experience! I like the online scheduling feature. Friendly and knowledgeable staff along with a spotless service area will keep me coming back.
Sara Anne Williams
December 5, 2024
The best ever interaction with all of the staff , from the parts department, service department and cashiers. They all made my experience the best
Steve Day
December 8, 2024
Brian C sold me a Rav4 today and was awesome! Very helpful and professional.
Matthew Schembri
December 5, 2024
Worked with Rick, made the process super easy. Highly Recommend!
Daniel Fitts
December 3, 2024
Bought my first vehicle from Charles Toyota through heavy recommendation and i am glad i did! I had the pleasure of having Jason Cooper as my salesman who was nothing short of phenominal! Was very knowledgeable and gave me thr best bang for my buck. Explained everything thouroughly to the point that i left the lot feeling like ive owned the car flr years. Highly recommend if you guys are looking for a new ride, look no further than Charles Toyota! And please see Jason Cooper! You will not be disappointrd!
Austin C
November 30, 2024
Hands down the best dealership experience I’ve ever had. Brian Church was our salesman and he made the entire process so straightforward and seamless. He walked through all the features of our new Camry, helped us setup the Toyota app, etc. Joe at the finance department was great too, absolutely no pressure into buying add ons. We were in and out within an hour.
Jermero Bureller
November 30, 2024
I recently went to a local Toyota dealership and didn’t have the best experience. However, determined to find RAV4 that I wanted, I stumbled upon Charles Toyota. I was greeted by Chris L., and he immediately took me to the lot and showed me what I wanted. No B.S. The team was able to get me good financing, and I was able to drive away with my RAV4 that day. Thank you Chris and Charles Toyota Team for helping me. You guys are the best. HOOYAH.
Christian Aledia
November 30, 2024
Thank you to Brian for making the car buying process a breeze. From accepting the fact that I might be unsuited for today’s market, to driving home in a new 2025 Toyota Camry, Brian helped make it all possible. The Charles Toyota crew stayed beyond their working hours and found multiple ways to put me in the best position possible, allowing me to drive home with a deal I was comfortable with. I highly recommend Brian and the team at Charles Toyota. Thank you to everyone who assisted me during this process.
Deb Panfili
November 27, 2024
After extensive searching for a new vehicle, we came across a certified pre owned Toyota 4Runner at Charles Toyota in Norwich. It was on the website and we called about it. Chris Lonergan explained everything about the car and we ended up buying it the next day!! Everyone at the dealership went above and beyond to make us feel welcomed and appreciated. We would highly recommend this business.
Eleanor Murray
November 27, 2024
Guardian angels were helping me out on Next Door when I asked for a recommendation of a Toyota dealership to assist wit my dreaded check engine light.
Fortunately I followed their suggestions and made an appointment there the day before Thanksgiving. They were fair and good natured, finding that it was just a loose gas cap! What a terrific place - so clean and friendly! I even made a friend in the waiting room with my name, acar exactly like one I had before (Solara convertible) and many other coincidences. She was a very long term customer.
I will be too!
sequoia rawls
November 27, 2024
My salesman Brian Church helped me purchase a basically brand new Toyota Corolla, usually going into a dealership is a nerve racking experience but this one felt so welcoming & calm. I didn’t feel pressured & it was an environment which allowed me to make the best decision. I am so happy with my car, if you come here ask for Brian! He was phenomenal & very kind! Thank you Charles Toyota!
Ghost
November 25, 2024
Brian church was very helpful with purchasing my vehicle. He was very honest and friendly. I would highly recommend him to my family and friends
Brianna Patrick
November 20, 2024
Brian was amazing! We came in right before close on a Saturday on accident (we read that it closed at 6:30) but he took the time to show us the cars we wanted to see and when we came back he made the process super easy and we got the perfect car! Unfortunately there was a problem with the 3rd row seatbelts, one was cut and another one wouldn’t buckle, we emailed him as soon as we noticed and he ordered the new seatbelt right away and the day it came in they fixed it for us. Also Joe made it very quick and easy with the financing and found us the lowest interest rate! We highly recommend this toyota dealership!
Tambree Chapman
November 15, 2024
Brian Church!!! Fabulous!! Fabulous! Fabulous! Made sure I got the car I a
Wanted!! Joe Deangelo quick with the pen, whole experience at Norwich Toyota! Always the Best!
Row delis Cosma
November 4, 2024
Loved the service and attention from the staff, Brian was amazing, super helpful, made the process of purchasing my dream car super easy. 100% would recommend!
CAROL BLATCHFORD
November 13, 2022
Fast and courteous service thanks. Very informative also and love coupons 👍
John Majchrzak
May 12, 2018
Best experience ever!!! Leased a car for my daughter! Everyone was professional and curtious will be back and sending my friends and family!!
Rosanne Coady
October 25, 2024
The staff at Charles Toyota was amazing to work with. Had such a smooth purchase and Brian showed and explained all the tools my new car was equipped with. I would highly recommend Charles Toyota.
Faith Satterfield
October 16, 2024
Very happy with the process of buying a preowned vehicle at Charles Toyota with Brian! He got the service department to get my Tahoe ready fast! Trade in was easy and Joe got my financing and DMV paperwork taken care of. Happy customer!
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